Terms and Conditions for Landscaping Kingscross
These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Kingscross and apply to all bookings, quotations, site visits, and work carried out for domestic and commercial customers. By requesting a service, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. The purpose of this document is to make the service arrangement clear, fair, and easy to understand. Please read it carefully before instructing any work. These terms are designed to support a professional, safe, and transparent service relationship.
Throughout this document, references to we, us, and our mean the service provider operating under the Landscaping Kingscross name, and references to you or the customer mean the person or business requesting the services. These terms apply to landscaping work of all kinds, including garden maintenance, turfing, planting, fencing, soft landscaping, hard landscaping, clearance, waste removal, and related labour. They also apply to any additional agreed works, whether requested before the job starts or during the course of the service, provided those works are confirmed by both parties.
Nothing in these terms affects any rights you may have under UK consumer law. If a term is found to be unlawful or unenforceable, the remaining terms will continue in force. Any variation to these terms must be agreed in writing. Verbal statements made before or during a project do not override these conditions unless confirmed by written agreement. This document should be read together with any quotation, estimate, or schedule provided for the works.
Booking Process
All bookings for landscaping services in Kingscross begin with an enquiry and may involve an on-site assessment, photos, measurements, or a written description of the required work. We may provide an estimate or a fixed quotation depending on the nature of the job. Quotations are normally based on the information supplied at the time and may be revised if the scope changes, hidden conditions are found, or access is restricted. A quotation does not become a binding booking until it is accepted by you and confirmed by us.
When you accept a quote, you are confirming that you have authority to arrange the work at the property and that the site conditions described are accurate to the best of your knowledge. We may ask for a deposit or advance payment before reserving a date. For larger or staged projects, a schedule of works, materials, and payment milestones may be provided. We reserve the right to refuse or cancel a booking if the required access, permissions, or safety conditions are not in place. All dates provided are estimates unless expressly stated otherwise.
The customer is responsible for making sure the site is available on the agreed date and that any relevant information is disclosed in advance. This includes the presence of fragile surfaces, hidden utilities, drainage issues, trees subject to restrictions, or anything else that may affect safe delivery of the service. If the site is not ready, or if work is delayed because of inaccurate information or a lack of access, we may charge reasonable additional costs. 
Where planning consent, landlord permission, or other approvals are required, you must obtain them before work starts unless we have agreed in writing to do so as part of our service.
Payments
Payment terms will be set out in the quotation or invoice. Unless otherwise stated, invoices are payable within the period shown on the invoice. For private residential work, payment may be required on completion, while larger landscaping projects may require staged payments. Landscaping Kingscross may request a deposit to secure materials, labour, and scheduling. Deposits are generally non-refundable once procurement or planning has begun, except where required by law. All prices are normally quoted in pounds sterling and may be subject to VAT where applicable.
If the final scope of work changes due to customer requests, site conditions, or necessary adjustments to complete the job safely and properly, the price may be revised accordingly. Any extra work will be discussed where reasonably possible before it is undertaken. We may suspend work if an invoice remains unpaid after the due date. In such cases, we are not responsible for delays caused by the suspension, and any resumption of works may be subject to further availability and administrative charges. Late payments may attract interest and reasonable costs of recovery in accordance with applicable law.
Where materials are ordered specifically for your project, you may be required to pay for them in advance or on order. Once customised, delivered, or installed, such materials cannot usually be returned. You are responsible for checking invoices promptly and raising any query within a reasonable time. Failure to dispute an invoice does not remove your obligation to pay undisputed sums. We may set off any amounts owed to us against refunds, credits, or other payments due, where permitted by law.
Changes, Cancellations, and Rescheduling
We understand that circumstances can change, and we aim to handle cancellations and rescheduling fairly. If you need to cancel or move a booking, please notify us as early as possible. The amount payable on cancellation may depend on how much preparation has been completed, whether materials have been ordered, and how close the cancellation is to the scheduled start date. If a booking is cancelled after work has begun, you will be responsible for the value of the work completed up to that point, together with any incurred costs.
For smaller jobs, a reasonable notice period may allow a full or partial refund of any deposit at our discretion, less any expenses already incurred. For planned landscaping projects, deposits may be retained to cover booking loss, administration, site visits, material reservations, and labour scheduling. If we need to reschedule due to adverse weather, unsafe site conditions, staff illness, supplier delays, or other circumstances beyond our control, we will seek an alternative date. We are not liable for indirect losses arising from such delays, provided we act reasonably and communicate with you promptly.
We may cancel or postpone a booking if continuing would be unsafe, unlawful, or impractical. This may include discovering hazardous waste, unstable ground, concealed services, extreme weather, or failure by the customer to provide agreed access. If we cancel for a reason within our control, we will either refund sums paid for undelivered work or offer a revised date, depending on the circumstances. 
No compensation is payable for consequential loss, missed events, or inconvenience unless required by law and only to the extent lawfully recoverable.
Service Standards and Customer Responsibilities
We will carry out the work with reasonable care and skill and use materials that are suitable for the agreed purpose. Any descriptions, drawings, or samples provided are intended as a guide to the proposed service and may be adjusted where site conditions require. You agree to provide clear access to the work area, appropriate parking where possible, and safe conditions for our team. Pets, children, valuables, and fragile items should be kept away from the work zone. If we must pause work due to third-party interference or lack of site readiness, additional charges may apply.
The customer is responsible for confirming the position of underground services, private drainage, electrical cables, irrigation systems, and other hidden infrastructure unless we have expressly agreed to investigate or locate them as part of the contract. We do not accept liability for damage caused by inaccurate or incomplete information supplied by the customer. You should also advise us of any known hazards, including asbestos, Japanese knotweed, contaminated soil, protected wildlife, or unsafe structures. Where specialist handling is required, we may stop work until suitable arrangements are made.
Any plants, turf, timber, paving, soil, or other materials supplied as part of a Landscaping Kingscross project may vary naturally in colour, texture, size, and finish. Small variations, seasonal effects, and normal settling do not constitute defects. Unless otherwise agreed, the customer is responsible for aftercare following completion, including watering, mowing, feeding, pruning, and general maintenance. Where aftercare instructions are provided, failure to follow them may affect the condition and longevity of the finished work.
Liability and Limitations
We shall not be liable for losses that are not reasonably foreseeable, for business interruption, loss of profit, loss of opportunity, or indirect or consequential loss, except where such exclusion is not permitted by law. Our total liability for any claim arising from the provision of services shall be limited to the amount paid or payable for the specific work giving rise to the claim, except in cases of death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be limited.
We will not be responsible for delays or failures caused by events outside our reasonable control, including severe weather, strikes, supply chain failures, vandalism, flooding, fire, or government restrictions. These events may result in postponement, revised methods, or additional charges if further labour or materials are required. While we take care to protect the site during work, you acknowledge that some degree of disruption is inherent in landscaping activities, including soil movement, noise, dust, debris, and temporary restricted access.
Nothing in these terms excludes our responsibility to carry out services with reasonable care and skill or to supply materials that are of satisfactory quality and fit for purpose, where those requirements apply by law. If you believe there is a genuine defect in the service, you must notify us within a reasonable period and allow us an opportunity to inspect and, where appropriate, remedy the issue. Any remedy may involve repair, replacement, re-performance, or a refund, depending on the circumstances and legal requirements.
Waste Regulations and Site Clearance
Where our service includes removal of green waste, rubble, soil, timber, packaging, or other materials, disposal will be carried out in accordance with applicable UK waste regulations. We will act as waste carrier where required and will transport waste only to authorised facilities or transfer stations. We may separate recyclable, compostable, inert, and general waste to support lawful disposal and reduce environmental impact. Any waste transfer note, duty of care record, or similar document will be handled in line with legal obligations where applicable.
You must tell us in advance if the waste stream may contain hazardous or controlled materials, including but not limited to chemicals, asbestos, contaminated soil, sharps, batteries, or treated timber requiring special handling. We do not include unlawful disposal as part of any service. If hazardous waste is discovered during the works, we may suspend activity until the material is assessed and a lawful method of removal is arranged. Any extra costs caused by classification, handling, segregation, or specialist disposal will be charged to you unless otherwise agreed in writing.
Ownership of waste passes to us only to the extent necessary to lawfully collect, transport, and dispose of it as agreed in the service scope. Any items not included in the quotation remain your responsibility unless expressly accepted by us. You agree not to request or permit us to dispose of prohibited waste in a way that breaches environmental or regulatory obligations. If we reasonably believe a site contains illegal dumping or dangerous material, we may notify the relevant authority or take such other steps as are required by law.
Intellectual Property, Photographs, and Confidentiality
Any drawings, concepts, layouts, or written proposals created by us remain our property unless we agree otherwise in writing. You may use them only for the purpose of the project for which they were supplied. We may take photographs or video of the work before, during, and after completion for operational records, quality control, insurance, or legal purposes. Such images may also be used for marketing only where permitted by law and, where required, with appropriate consent. We will not knowingly disclose personal information beyond what is necessary to deliver the service, manage the contract, or comply with legal obligations.
Both parties agree to keep confidential any non-public information received in connection with the project, except where disclosure is required by law, insurers, accountants, or professional advisers. If you provide us with keys, codes, or access instructions, we will use them only for the agreed work and keep them secure. Any personal data processed in connection with a booking will be handled in line with applicable data protection law and our internal procedures. We do not accept responsibility for third-party actions outside our control.
If the service includes work in a shared area, leasehold property, or managed site, you confirm that you have obtained any necessary permissions and that the work will not breach building rules, covenant restrictions, or third-party rights. You also acknowledge that neighbouring land, trees, walls, fences, and paths may require special care or temporary access arrangements. Where consent from a third party is needed, delays caused by missing permission are not our responsibility.
Governing Law
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings in another court or forum. If any dispute arises, both parties should first attempt to resolve it in good faith by discussing the issue and reviewing the relevant facts, invoices, photographs, or service records.
Nothing in this document is intended to limit your statutory rights, and nothing in it should be read as excluding protections that cannot legally be excluded. These terms represent the full agreement between the customer and Landscaping Kingscross in relation to the services supplied, subject to any written variation signed or otherwise confirmed by both parties. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms in full.
